Refund Policy

Last updated: January 2025

This Refund Policy explains how returns, exchanges, and refunds are handled for purchases made on Y2K SHOP (“we”, “us”, “our”).

Y2K SHOP – DAJE
Email: contact@y2k-shop.com
Phone: +1 332-249-4051
Hosted by Shopify Inc.

1. 14-Day Return Window

You may request a return within 14 days of receiving your order.

To qualify for a return, items must be:

unused
unworn
unwashed
in original condition
in original packaging (when applicable)

We reserve the right to refuse returns that do not meet these conditions.

2. Free Returns

Y2K SHOP offers free returns.
Once your return request is approved, we will provide a prepaid return label.
No return fees apply.

3. How to Request a Return

To start a return, contact our support team:

📩 contact@y2k-shop.com

📞 +1 332-249-4051

Please include:

your order number
the item(s) you want to return
the reason for the return

You will receive a response within 24–48 hours with instructions.

4. Exchanges

If you prefer an exchange instead of a refund, we can replace your item with:

a different size
a different color
or another product of equal value

If the replacement item is more expensive, the price difference may apply.

We cover all exchange shipping fees.

5. Refunds

Once your returned item is received and inspected, you will receive an email notifying you whether your refund has been approved.

If approved:

refunds are issued to your original payment method
processing time is usually 5 to 10 business days, depending on your bank

We do not refund:

items returned worn, washed, or damaged
items returned after the 14-day period
shipping fees (if applicable)

Refunds may be refused for items that do not meet eligibility criteria.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, contact us within 7 days of delivery.

Please provide:

order number
photos of the issue
a short description of the problem

We will replace the item at no extra cost.

7. Non-Refundable Items

The following items cannot be refunded or returned:

final sale items
personalized or custom items
gift cards

8. Lost or Stolen Packages

If the carrier marks your package as Delivered but you did not receive it:

Check with neighbors or building staff
Verify the shipping address
Contact the carrier
Contact us if the issue persists

While we are not responsible for stolen packages, we do our best to assist every customer on a case-by-case basis.

9. Contact Us

For any questions about returns, refunds, or exchanges, reach out to our support team: