Shipping & Returns

Last updated: January 2025
This Shipping & Returns Policy applies to all orders placed on Y2K SHOP (“we”, “us”, “our”).
Y2K SHOP – DAJE
Email: contact@y2k-shop.com
Phone: +1 332-249-4051
Hosted by Shopify Inc.

1. Shipping Information

1.1 Free Shipping

We offer free shipping on all orders, without minimum purchase.

1.2 Order Processing Time

Orders are processed within 1 to 3 business days.
Processing times may be extended during high-volume periods (holidays, promotions, seasonal peaks).

1.3 Delivery Time

Once shipped, orders are typically delivered within 7 to 14 business days, depending on the destination and carrier availability.

Delivery times are estimates and may vary due to factors outside our control, such as customs clearance, carrier delays, or unforeseen logistical issues.

1.4 Tracking Your Order

After your order is processed, you will receive a confirmation email containing your tracking number.
Tracking updates may take 24–72 hours to appear depending on the carrier.

1.5 Incorrect Address or Delivery Issues

Please ensure your shipping address is accurate at checkout.
We are not responsible for delays or lost packages caused by:

incorrect or incomplete addresses
unclaimed or refused deliveries
carrier errors outside our control

If your package is returned to us, we will contact you to arrange reshipment.

2. Returns & Refunds

2.1 14-Day Return Window

You have 14 days from the date of delivery to request a return.

To be eligible for a return, items must be:

unused
unwashed
unworn
in their original condition
in the original packaging when applicable

We reserve the right to refuse returns that do not meet these conditions.

2.2 Free Returns

Y2K SHOP offers free returns.
A prepaid return label will be provided once your return request is approved.

2.3 How to Request a Return

To start a return, contact us at:

📩 contact@y2k-shop.com

📞 +1 332-249-4051

Provide your order number and the item(s) you wish to return.
We will respond within 24–48 hours with instructions.

2.4 Exchanges

If you would like to exchange an item, we can process an exchange for:

a different size
a different variant
or another product of equal value

If the replacement product has a higher price, you may be asked to pay the difference.

2.5 Refunds

Once your return is received and inspected, we will notify you of the approval or refusal of your refund.

If approved:

refunds are issued to your original method of payment
allow 5 to 10 business days for the refund to appear depending on your bank or payment provider

Shipping costs are non-refundable (when applicable).
Returned items received damaged, worn, or used may be refused or partially refunded.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with:

your order number
a description of the issue
photos showing the problem

We will send a replacement at no additional cost.

4. Items Not Eligible for Return

The following items cannot be returned:

items marked “Final Sale”
personalized items
gift cards

5. Lost or Stolen Packages

Once a package is marked as “Delivered” by the carrier, we are not responsible for stolen or missing items.
If your tracking shows “Delivered” but you did not receive the package, please:

Check with neighbors or building management
Verify your address
Contact the carrier
Contact us if the issue persists

We will do our best to assist you.

6. Contact Us

For any shipping or return inquiries, contact our support team: