Frequently Asked Questions
Everything you need to know before and after ordering on Y2K SHOP: shipping, sizing, payment, returns and how to reach a real person. If your question is not here, email us and you will have an answer within 24 hours.
Orders
How do I place an order on Y2K SHOP?
Pick your piece, choose the size or color, add it to the cart and check out. You will get a confirmation email within a few minutes with your order number. Every product is listed with its own details and photos, so what you see on the page is what ships.
Can I order without creating an account?
Yes. Guest checkout is open to everyone. An account only saves your address and lets you follow your orders in one place, and you can create one later with the same email.
I have not received a confirmation email. What should I do?
Check your spam or promotions folder first, then make sure the email address you typed at checkout was correct. If nothing shows up within an hour, write to contact@y2k-shop.com with your name and we will find the order.
Can I change or cancel my order?
Orders are processed within 1 to 3 business days, so contact us as soon as possible with your order number. If the package has not left yet, we can change the size, the address or cancel it. Once it has shipped, the return process applies.
How do I use a discount code?
Enter it in the discount field at checkout, before payment. Only one code can be used per order. If a code is refused, check its expiry date and the conditions it came with.
Shipping & Delivery
Is shipping really free?
Yes. Shipping is free on every order, with no minimum. The price you see on the product page is the price you pay. Full details are in our Shipping & Returns policy.
How long does delivery take?
Orders are prepared within 1 to 3 business days, then delivered within 7 to 14 business days depending on your location and the carrier. Holiday periods and big drops can add a few days.
How can I track my order?
Once your order ships, you receive an email with a tracking number. Tracking can take 24 to 72 hours to show its first update. You can also use the Track My Order page with your order number.
Do you ship outside the United States?
Yes. Y2K SHOP ships to most countries worldwide, free of charge. Delivery times are the same 7 to 14 business days once shipped, with possible customs processing on arrival depending on your country.
What happens if my address is wrong?
Double-check your address at checkout. If a package comes back to us because of an incomplete or incorrect address, we contact you to arrange a reshipment. Packages refused or unclaimed at delivery follow the same process.
My tracking says delivered but I have nothing. What now?
Check with neighbors or your building, confirm the address on the order, then contact the carrier. If it still does not turn up, write to us: we are not responsible for stolen packages, but we look at every case individually.
Products & Sizing
Do the clothes run small or large?
Most of the catalog is cut the way the 2000s cut things: baggy jeans are baggy, baby tees are fitted, full zips are oversized. Each product page states the fit and lists the measurements when they apply. Not sure between two sizes? Email us the product name and your usual size and we will tell you which one to take.
Are the photos accurate?
Yes. Every product is photographed on a model or in studio exactly as it ships. Colors can shift slightly from one screen to another, especially on chrome, iced and rhinestone pieces that catch the light.
How are your products made?
The way the era made them: prong-set rhinestones, cast chains, molded grillz, heavyweight cotton for the graphic tees. We explain each category on our Quality & Manufacturing page.
Is grillz jewelry safe to wear?
Our grillz are decorative pieces that sit over the teeth and come off in seconds. Rinse them after wearing, keep them dry, and do not eat with them in.
Do you restock sold-out items?
Often, but not always. Some pieces are limited runs. If a size or color you want is missing, email us: we can tell you if it is coming back and put you on the list.
Can I find the same pieces for men and women?
Most of the catalog is unisex. We keep two curated edits, Y2K clothing for men and Y2K clothing for women, but nothing stops you from shopping across both.
Payment
What payment methods do you accept?
Visa, Mastercard, American Express, Cartes Bancaires, PayPal, Apple Pay, Shop Pay and Klarna. Klarna and PayPal let you split a purchase into four payments at checkout.
Is payment secure?
Yes. Payments are processed by our payment providers over an encrypted connection. We never see or store your card number.
In which currency am I charged?
All prices are in US dollars. If you pay from another country, your bank converts the amount at its own rate, and a small conversion fee may apply on their side.
Why was my payment declined?
The most common reasons are a typo in the card number or expiry date, a billing address that does not match the card, or a limit set by your bank. Try again, try another method, or contact your bank. Nothing is charged on a declined attempt.
Returns & Refunds
Can I return an item?
Yes. You have 14 days from delivery to request a return. Items must be unworn, unwashed, in their original condition and packaging. Final sale items, personalized pieces and gift cards cannot be returned. Full conditions are in our Refund Policy.
Do I pay for return shipping?
No. Returns are free. Once your request is approved, we send you a prepaid return label.
How do I start a return?
Email contact@y2k-shop.com with your order number, the item(s) and the reason. You get instructions and your label within 24 to 48 hours.
When will I be refunded?
Once the return is received and checked, we confirm by email and refund your original payment method. Allow 5 to 10 business days for the amount to show, depending on your bank.
Can I exchange for another size or color?
Yes. We exchange for a different size, a different color or another product of equal value, and we cover the exchange shipping. If the new item costs more, only the difference is charged.
My item arrived damaged or it is not what I ordered.
Contact us within 7 days of delivery with your order number, a short description and photos. We send a replacement at no cost.
Customer Support
How can I contact you?
Email is the fastest: contact@y2k-shop.com, answered within 24 hours, 7 days a week. You can also call or text +1 332-249-4051. Every message is handled by a person, not a bot.
Where does Y2K SHOP ship from and who runs it?
Y2K SHOP is an independent store built for the United States, part of a small streetwear family with a French sister store, Y2K Club. The story is on our History page.
Do you have a lookbook or styling advice?
Yes. The Y2K Lookbook shows eight complete outfits built from the store, and the Y2K Magazine covers the history behind each style, from cyber rave to mall goth to the bling era.
How is my personal data protected?
We only collect what is needed to process and ship your order, and we never sell your data. Everything is detailed in our Privacy Policy, and you can opt out of data sharing at any time.
Need Help With Your Order?
Real humans. The kind that reply.
Email: contact@y2k-shop.com
Phone: +1 332-249-4051
7 days a week, replies within 24 hours.