FAQ

Orders & Payments

How do I place an order on Y2K Shop?

You can add the items you want to your cart, then confirm your order on the checkout page in a few quick and secure steps.
What payment methods do you accept?

We accept payments by credit card (Visa, Mastercard, American Express), Apple Pay, Shop Pay, PayPal, Bancontact, and installment payments with Klarna.
Can I modify or cancel my order?

If your order has not yet been processed, we can modify or cancel it. Contact us quickly via support!
Mail : contact@y2k-shop.com
SMS : +1 332-249-4051
How do I use a promo code?

You can enter your discount code in the box provided during checkout.

What are the delivery times?

On average, our orders arrive within 6 to 10 business days. Each shipment is tracked in real time: you can check the status of your delivery at any time. Delivery guaranteed within 30 days.
How can I track my order?

You will receive an email with your tracking number as soon as your package is picked up. You can also track your order via our dedicated page.
What should I do if my package is late?

Please contact us. We will check the delivery status with the carrier and keep you informed.
Do you ship internationally?

Yes, we ship worldwide!

Can I return an item?

Yes, you have a period of time to request a return. It is 14 days. The full terms and conditions are available on our Delivery & Returns page.
How do I request an exchange?

Contact our support team with your order number. We will provide you with a return label if necessary.
Are returns free of charge?

Yes, returns are completely free, and we will cover the return shipping label when necessary.

Do the sizes fit normally?

Our size guides are available on each product page. If you have any questions, please contact us: we will advise you on the ideal size!
Are the colors identical to the photos?

The images accurately represent our products, but slight variations may occur depending on the screen used.
Do you offer exclusive products?

Yes, some collections are only available on Y2K Shop. You can find all this information on the Quality & Manufacturing page.

How can we contact you?

You can write to us via the contact page or by email. Our team will respond quickly to assist you.
I haven't received my confirmation email. What should I do?

I haven't received my confirmation email. What should I do?

Do you have a loyalty program?

We regularly offer special deals and promo codes. Subscribe to our newsletter to take advantage of them. If you've made it this far, use our code WELCOME10 for 10% off your order!